Patient Services Specialist — Front Desk & Scheduling

Massachusetts General Hospital; Everett (MA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403b retirement plan

Tuition reimbursement

Discounted MBTA pass & more

Job summary

Mass General Brigham is seeking a detail-oriented Medical Administrative Assistant to support Everett Health Center. You will handle routine clerical tasks, schedule patient visits, greet and assist patients, and help with billing and records management.

The role requires 2–3 years of office experience, proficiency with Office Suite, and a CMAA credential is preferred. Bilingual English/Spanish is a plus. Onsite daytime schedule with benefits is offered at 19 Norwood Street.

Qualifications

• High School Diploma or Equivalent required.
• Can this role accept experience in lieu of a degree? No
• Certified Medical Administrative Assistant (CMAA) - Data Conversion - Various Issuers preferred
• Office experience 2-3 years required
• Bilingual English Spanish preferred

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Skills

Multitasking

Communication

Time management

Office procedures

Education

High School Diploma or Equivalent

Tools

Office Suite

Phone system

Job description

Mass General Brigham is seeking a detail-oriented Medical Administrative Assistant to support Everett Health Center. You will handle routine clerical tasks, schedule patient visits, greet and assist patients, and help with billing and records management.

The role requires 2–3 years of office experience, proficiency with Office Suite, and a CMAA credential is preferred. Bilingual English/Spanish is a plus. Onsite daytime schedule with benefits is offered at 19 Norwood Street.