Patient Services Specialist - Front Desk & Scheduling

Proliance Surgeons; Everett (WA); On-site; USD 36,000 - 46,000; Full time

Job summary

Proliance Surgeons is seeking a Patient Services Representative to greet patients, schedule appointments, and manage front-desk duties. The role involves verifying insurance, handling referrals, and updating patient records with accuracy in the practice management and EMR systems.

The incumbent will excel in customer service, maintain confidentiality, and coordinate with physicians and medical staff to ensure smooth patient flow and timely appointments.

Qualifications

• High school diploma or equivalent.
• 1–2 years of public contact experience, preferably in medical office.
• Minimum 1 year front office or reception experience, medical preferred.
• Experience with Practice Management and EMR systems is desired.

Responsibilities

• Provide exemplary customer service in person and on the phone.
• Greet and direct patients, vendors, and visitors.
• Schedule patient appointments and verify insurance eligibility.
• Enter patient and financial information into practice management and EMR systems accurately.
• Assist patients with check-in, paperwork, and privacy compliance.
• Communicate appointment status and handle scheduling changes.

Skills

Superior customer service

Interpersonal skills

HIPAA compliance

OSHA/WISHA adherence

Effective communication

Time management

Education

High School Diploma or the Equivalent

Job description

Proliance Surgeons is seeking a Patient Services Representative to greet patients, schedule appointments, and manage front-desk duties. The role involves verifying insurance, handling referrals, and updating patient records with accuracy in the practice management and EMR systems.

The incumbent will excel in customer service, maintain confidentiality, and coordinate with physicians and medical staff to ensure smooth patient flow and timely appointments.