Patient Services Specialist – Front Desk & Scheduling

Lehigh Valley Hospital, Inc.; Easton (Northampton County); On-site; USD 32,000 - 42,000; Full time

Job summary

Lehigh Valley Health Network is seeking a Patient Services Representative in Easton, PA. The role involves registering patients, verifying insurance, and coordinating appointments while delivering exceptional customer service in a fast-paced setting.

You'll be the first point of contact for patients, supporting practice operations, handling billing tasks, and maintaining accurate records. Strong computer and EMR skills, confidentiality, and teamwork are essential for success.

Qualifications

• Must have high school diploma or GED.
• 1 year of customer service experience preferred.
• Proficient with computers and EMR systems.

Responsibilities

• Gathers information for patient registration and check-in.
• Verifies insurance authorizations and precertifications.
• Schedules and confirms patient appointments.
• Maintains patient schedule flow and supports a positive patient experience.
• Performs billing, referrals, and other clerical tasks promptly.

Skills

Customer service

Computer skills

EMR workflows

Confidentiality

Education

High School Diploma/GED

Tools

EMR system

Billing software

Job description

Lehigh Valley Health Network is seeking a Patient Services Representative in Easton, PA. The role involves registering patients, verifying insurance, and coordinating appointments while delivering exceptional customer service in a fast-paced setting.

You'll be the first point of contact for patients, supporting practice operations, handling billing tasks, and maintaining accurate records. Strong computer and EMR skills, confidentiality, and teamwork are essential for success.