Patient Services & Scheduling Specialist

lvhn; Bethlehem (Northampton County); On-site; USD 32,000 - 42,000; Full time

Job summary

Lehigh Valley Health Network is seeking an Administrative Assistant to coordinate clerical duties for daily physician practice operations. You will be the first point of contact for patients and providers, delivering the high standard of service essential to the patient experience.

The role requires 1 year of customer service experience, strong computer skills, and the ability to manage insurance authorizations and scheduling with accuracy and confidentiality.

Qualifications

• High School Diploma/GED is required.
• 1 year of customer service experience.
• Ability to adapt to changing priorities and maintain accuracy.
• Ability to maintain strict confidentiality.
• Proficient computer skills and EMR workflows experience.
• Able to explain, educate, and support LVHN patient portal usage.
• Able to handle cash and patient payments.

Responsibilities

• Performs a variety of detail-oriented administrative tasks to support daily physician practice operations.
• Acts as the initial contact for patients and healthcare providers within the practice.
• Gathers information for accurate registration and check-in to fulfill service promise.
• Obtains and verifies insurance authorizations/precertification and completes medical record release requests and schedules/confirms patient appointments.
• Maintains patient schedule flow to provide the best patient experience and supports a team environment.
• Collaborates in training, staffing, and feedback; stays current on insurance coverage changes.
• Organizes tasks to accommodate interruptions and changing priorities.
• Performs scheduling, scanning, billing, filing, referrals, and other clerical duties.

Skills

Customer service

Adaptability

Confidentiality

Computer skills

EMR workflows

Education

High School Diploma/GED

Tools

LVHN patient portal

Job description

Lehigh Valley Health Network is seeking an Administrative Assistant to coordinate clerical duties for daily physician practice operations. You will be the first point of contact for patients and providers, delivering the high standard of service essential to the patient experience.

The role requires 1 year of customer service experience, strong computer skills, and the ability to manage insurance authorizations and scheduling with accuracy and confidentiality.