Bilingual Front Desk & Patient Services Specialist

Valley Health Partners Community Health Center; Easton (Northampton County); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision plans

403b Retirement Plan

Paid Time Off

Employee Assistance Program

Tuition Reimbursement

Job summary

Valley Health Partners Community Health Center in Easton, PA is seeking a Patient Services Representative to coordinate clerical tasks and serve as the first contact for patients and providers. You will support daily practice operations and ensure a high standard of patient experience.

The role requires strong communication, accuracy, and confidentiality, with experience in an EMR system and insurance verifications.

Qualifications

• High School Diploma or GED; equivalency acceptable with related experience.
• Associate's Degree in Business or related field required.
• One year experience in a healthcare setting.
• Bilingual in English/Spanish desired.

Responsibilities

• Handle cash and other payment methods accurately.
• Answer phones and direct calls.
• Communicate messages accurately and in a timely manner.
• Maintain knowledge of insurance, managed care, and authorization requirements.
• Support patients and providers with virtual care needs.
• Obtain and verify insurance authorizations/precertification; complete release requests and schedule/confirm appointments.
• Perform patient outreach via telephone and EMR messaging.
• Register patients and verify insurance, schedule, billing, filing, referrals.

Skills

Bilingual English/Spanish

Customer service

Attention to detail

Confidentiality

EMR proficiency

Cash handling

Education

Associate's Degree in Business or related field

High School Diploma or GED

Tools

EMR system proficiency

Job description

Valley Health Partners Community Health Center in Easton, PA is seeking a Patient Services Representative to coordinate clerical tasks and serve as the first contact for patients and providers. You will support daily practice operations and ensure a high standard of patient experience.

The role requires strong communication, accuracy, and confidentiality, with experience in an EMR system and insurance verifications.