Patient Services Specialist — Front Desk & Scheduling

OrthoLoneStar; Dallas (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

OrthoLoneStar is seeking a friendly front desk associate to welcome patients, gather needs, and provide outstanding service in a Texas office. You will manage appointments, relay information to the team, and ensure HIPAA compliance while supporting daily office operations.

The role requires strong communication, basic computer skills, and the ability to type 45 WPM. A GED or high school diploma is required, and experience with EMR systems is a plus.

Qualifications

• High school diploma or GED required.
• Excellent customer service and communication skills.
• Familiarity with basic office software and EMR systems.

Responsibilities

• Greet patients and provide warm, professional service.
• Answer phones and relay information to staff.
• Schedule and reschedule appointments per office procedures.
• Handle clinical messaging in EMR/HER and with on-call staff.
• Maintain neat work area and comply with HIPAA procedures.
• Assist with records requests and referrals as needed.

Skills

Customer service

HIPAA compliance

Typing 45 WPM

Microsoft Outlook/Office

Education

High School Diploma or GED

Tools

Phreesia

Radix EMR

Leading Reach

Job description

OrthoLoneStar is seeking a friendly front desk associate to welcome patients, gather needs, and provide outstanding service in a Texas office. You will manage appointments, relay information to the team, and ensure HIPAA compliance while supporting daily office operations.

The role requires strong communication, basic computer skills, and the ability to type 45 WPM. A GED or high school diploma is required, and experience with EMR systems is a plus.