Patient Services Pro: Front Desk & Scheduling Specialist

Southlake Orthopaedics; Southlake (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Southlake Orthopaedics is hiring a Patient Services Representative to be the first point of contact for patients, handling in-person and phone interactions with a focus on a seamless experience. The role blends front desk duties with call center activities, including scheduling, insurance checks, and patient intake.

The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment requiring strong communication and problem-solving skills.

Qualifications

• High school diploma or equivalent required.
• 6 months of medical office or call center experience preferred.
• Knowledge of EHR systems and medical terminology is desirable.
• Strong communication and interpersonal skills required.
• Ability to multitask and work independently in a fast-paced environment.
• Proficiency in Microsoft Office and related software.
• Exceptional attention to detail and organizational skills.

Responsibilities

• Answer incoming calls promptly in a high-volume setting.
• Greet patients and visitors at the front desk in a professional manner.
• Respond to questions about services, appointments, billing, and referrals.
• Maintain a positive and compassionate approach with patients and staff.
• Schedule appointments using electronic scheduling software.
• Confirm and update appointments and verify insurance eligibility.
• Coordinate referrals and ensure documentation is complete.
• Obtain prior authorizations when required.
• Collect and verify patient demographics and insurance data in the EHR.
• Create and maintain patient charts with current contact and physician information.
• Distribute and collect pre-visit documents and scan into charts.
• Check patients in/out accurately and efficiently.
• Collect copays and track balances; issue receipts.
• Monitor daily appointment schedule and front desk needs.
• Keep front desk and lobby clean and organized.
• Ensure forms and materials are stocked.

Skills

Communication skills

Interpersonal skills

Multitasking

Problem solving

Microsoft Office

EHR familiarity

Education

High School Diploma or equivalent

Tools

Electronic Health Records (EHR) software

Scheduling software

Job description

Southlake Orthopaedics is hiring a Patient Services Representative to be the first point of contact for patients, handling in-person and phone interactions with a focus on a seamless experience. The role blends front desk duties with call center activities, including scheduling, insurance checks, and patient intake.

The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment requiring strong communication and problem-solving skills.