Patient Services Specialist | Front Desk & Scheduling

Northeast Georgia Health System; Clayton (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Northeast Georgia Health System is seeking a front desk administrative professional to manage patient check-in, check-out, and appointment scheduling at multiple locations, including Gainesville. The role emphasizes excellent customer service and accurate data handling.

Responsibilities include verifying insurance, collecting co-pays, updating demographics, and coordinating with the Business Office for changes in coverage or payment arrangements.

Qualifications

• High school diploma or GED required.
• Front desk experience preferred: hospital or physician's office (1+ year).
• Excellent verbal and written communication skills.

Responsibilities

• Greet patients at check-in and check-out and schedule appointments across satellite locations.
• Obtain and verify patient information, insurance details, and collect co-pays when applicable.
• Enter data into the electronic patient record and coordinate with Business Office for changes in coverage or payment plans.
• Schedule follow-up appointments, labs, recalls, and reference or pre-scheduled procedures as needed.
• Verify insurance eligibility and coverage guidelines in the system.
• Handle miscellaneous tasks such as mailing, document attachment, and routing to the proper department.

Skills

Excellent verbal and written comms

Ability to work with interruptions

Education

High School Diploma or GED

Job description

Northeast Georgia Health System is seeking a front desk administrative professional to manage patient check-in, check-out, and appointment scheduling at multiple locations, including Gainesville. The role emphasizes excellent customer service and accurate data handling.

Responsibilities include verifying insurance, collecting co-pays, updating demographics, and coordinating with the Business Office for changes in coverage or payment arrangements.