Patient Experience Specialist

nghs; Braselton (GA); On-site; USD 19,000 - 28,000; Full time

Job summary

Northeast Georgia Health System (NGHS) in Georgia is seeking a friendly front desk professional to check in/out patients and schedule appointments across satellite locations, including the Gainesville office. You will greet patients, collect insurance info and co-pays, verify demographics, and support the Business Office and Billing with accurate records.

Strong communication and the ability to work calmly through interruptions are essential.

Qualifications

• High school diploma or GED required.
• Preferred: 1 year of front desk experience at a hospital or physician's office.
• Excellent verbal and written communication skills.
• Ability to work accurately with frequent interruptions.

Responsibilities

• Greet and check in new patients and schedule appointments at multiple locations.
• Collect co-pays, verify insurance, and update demographics in GEMMS.
• Check-out patients, assist with follow-up appointments, and coordinate with Billing.

Skills

Verbal and written communication

Attention to interruptions

Education

High School Diploma or GED

Tools

GEMMS

Job description

Northeast Georgia Health System (NGHS) in Georgia is seeking a friendly front desk professional to check in/out patients and schedule appointments across satellite locations, including the Gainesville office. You will greet patients, collect insurance info and co-pays, verify demographics, and support the Business Office and Billing with accurate records.

Strong communication and the ability to work calmly through interruptions are essential.