Patient Services & Scheduling Specialist

Bon Secours Mercy Health; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision coverage

Paid time off

Tuition assistance

Job summary

Mercy Health is seeking a diligent Patient Services Representative for the Jewish Hospital Outpatient Clinic & Rehabilitation. The role entails registering patients, verifying demographics, collecting insurance information, and guiding patients through scheduling and financial options.

Responsibilities include processing admissions, handling referrals, and updating electronic records while delivering exceptional customer service. Some coverage of other practice locations may be required.

Qualifications

• Experience in patient-facing roles or healthcare is preferred.
• Excellent communication and interpersonal skills are required.
• Ability to handle scheduling, registration, and insurance verification efficiently.

Responsibilities

• Greet patients and families, verify demographics, and register patients.
• Schedule appointments and manage referrals as needed.
• Explain financial options and collect patient payments when applicable.
• Maintain accurate patient records and assist across physician practices as needed.

Skills

Customer service

Phone etiquette

Registration

Education

High School Diploma or GED

Tools

MyChart

Job description

Mercy Health is seeking a diligent Patient Services Representative for the Jewish Hospital Outpatient Clinic & Rehabilitation. The role entails registering patients, verifying demographics, collecting insurance information, and guiding patients through scheduling and financial options.

Responsibilities include processing admissions, handling referrals, and updating electronic records while delivering exceptional customer service. Some coverage of other practice locations may be required.