Patient Services Specialist — Physician Office

Mercy Health; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision coverage

Paid time off

Tuition assistance

Professional development

Job summary

Mercy Health in Cincinnati, OH is seeking a Patient Services Representative for our Tri-County Primary Care offices. You will be the first point of contact for patients, handling registration, scheduling, and financial discussions with empathy and accuracy.

The role requires you to verify insurance, collect patient payments, and assist patients with MyChart access and referrals. A high school diploma is required; prior healthcare registration experience is preferred, with a commitment to Mercy

Qualifications

• Experience in patient registration/healthcare is preferred.
• Strong communication and customer service skills are essential.
• Ability to explain financial options to patients and assist with payments.

Responsibilities

• Acts as the primary contact between patients and the physician practice.
• Greet patients warmly and provide excellent service.
• Schedule appointments, verify demographics, and enter information into the system promptly.

Skills

Customer service

Scheduling

Registration

Insurance verification

Communication

Medical terminology

Education

High School Diploma or GED

Tools

MyChart

Revenue cycle software

Electronic Health Records

Job description

Mercy Health in Cincinnati, OH is seeking a Patient Services Representative for our Tri-County Primary Care offices. You will be the first point of contact for patients, handling registration, scheduling, and financial discussions with empathy and accuracy.

The role requires you to verify insurance, collect patient payments, and assist patients with MyChart access and referrals. A high school diploma is required; prior healthcare registration experience is preferred, with a commitment to Mercy