Patient Services Specialist - Front Desk & Scheduling

PhyNet Dermatology LLC (External); Beverly (MA); On-site; USD 46,000 - 49,000; Full time

Job summary

PhyNet Dermatology LLC (External) seeks a Patient Services Representative – Front Desk in Beverly, MA to manage registration, scheduling, and clinical call coordination across practices. The role improves patient experience and operational efficiency across facilities.

Ideal candidates have a high school diploma, 0–1 year of customer service, and ability to handle payments and multiple computer systems. This is a full-time, on-site position with a focus on accuracy and service excellence.

Qualifications

• HS diploma or equivalent is required.
• 0–1 year of customer service experience preferred.
• Experience collecting patient payments at the time of service.
• Able to navigate multiple computer systems simultaneously.
• Proficiency in Microsoft Office applications.

Responsibilities

• Greet patients and manage registration and scheduling with strong customer service.
• Coordinate and triage clinical calls to the appropriate departments.
• Assist patients with forms and documentation accuracy.
• Maintain a clean, welcoming lobby and work area.
• Escalate patient concerns to the appropriate teams as needed.
• Support billing processes and understand the services offered by practitioners.
• Enter referral information and keep patient charts up to date.
• Demonstrate reliability and punctuality to support patient care.
• Perform other duties as assigned by supervisor.

Skills

Customer service

Multitasking

Communication

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

PhyNet Dermatology LLC (External) seeks a Patient Services Representative – Front Desk in Beverly, MA to manage registration, scheduling, and clinical call coordination across practices. The role improves patient experience and operational efficiency across facilities.

Ideal candidates have a high school diploma, 0–1 year of customer service, and ability to handle payments and multiple computer systems. This is a full-time, on-site position with a focus on accuracy and service excellence.