Patient Services Concierge — Front Desk & Scheduling

PhyNet Dermatology LLC (External); Gloucester (MA); On-site; USD 38,000 - 52,000; Full time

Job summary

PhyNet Dermatology LLC is seeking a detail-oriented Patient Services Representative - Front Desk in Gloucester, MA. You will greet patients, register them, schedule appointments, and coordinate clinical calls across multiple practices to ensure seamless patient care.

The role requires strong customer service, basic payment processing, and the ability to navigate several computer systems while maintaining accurate records and efficient operations.

Qualifications

• High school diploma or equivalent.
• 0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.

Responsibilities

• Greet patients warmly and professionally upon arrival and manage registration.
• Coordinate appointment scheduling with a focus on patient experience and accuracy.
• Accurately triage and route clinical calls to the appropriate departments.
• Assist patients with forms and paperwork to ensure completeness.
• Maintain a clean, organized lobby and work area to present a positive first impression.
• Meet productivity benchmarks while understanding billing processes and services offered.
• Enter referral information, maintain patient records, and keep charts up-to-date.

Skills

Customer service

Call center experience

Computer proficiency

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

PhyNet Dermatology LLC is seeking a detail-oriented Patient Services Representative - Front Desk in Gloucester, MA. You will greet patients, register them, schedule appointments, and coordinate clinical calls across multiple practices to ensure seamless patient care.

The role requires strong customer service, basic payment processing, and the ability to navigate several computer systems while maintaining accurate records and efficient operations.