Patient Services Specialist: Front Desk & Scheduling

Dignity Health; Arroyo Grande (CA); On-site; USD 34,000 - 44,000; Full time

Job summary

Dignity Health is seeking a Patient Services Professional to serve as the welcoming voice and central administrative support for our Pacific Central Coast Health Centers. You will help ensure smooth patient experiences and efficient clinic operations across diverse engagements, including phone service, scheduling, and data handling.

You will manage appointments, verify demographics and insurance, and handle referrals and pre-registrations.

Qualifications

• Experience in customer-facing roles is required.

Responsibilities

• Manage phone-based customer service and schedule appointments.
• Distribute communications and handle patient demographics and insurance verification.
• Process referrals, authorizations, pre-registrations, and other clerical tasks.
• Maintain accuracy and confidentiality of patient information.

Skills

Customer service

Job description

Dignity Health is seeking a Patient Services Professional to serve as the welcoming voice and central administrative support for our Pacific Central Coast Health Centers. You will help ensure smooth patient experiences and efficient clinic operations across diverse engagements, including phone service, scheduling, and data handling.

You will manage appointments, verify demographics and insurance, and handle referrals and pre-registrations.