Patient Services Associate I

Pacific Central Coast Health Center; Arroyo Grande (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Dignity Health’s Pacific Central Coast Health Centers is seeking a Patient Services Professional to be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations.

You will handle phone inquiries, appointment scheduling, demographics, insurance verification, referrals, authorizations, pre-registrations, and other clerical tasks, maintaining confidentiality and professional communication across teams to support patient care.

Qualifications

• Prior customer related service experience.

Responsibilities

• Manage phone customer service and greet patients; provide central administrative support to clinic operations.
• Handle patient information including demographics and insurance verification; schedule appointments.
• Process referrals, authorizations, pre-registrations and other clerical tasks to support patient care.
• Adapt to clinic needs while maintaining confidentiality and data accuracy.
• Communicate professionally and coordinate with team to ensure smooth patient flow.

Skills

Customer service

Phone etiquette

Attention to detail

Communication

Organization

Job description

Job Summary and Responsibilities

As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements.

Every day, you will expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. You'll also process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data.

To be successful in this role, you will possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals.

• Consistently demonstrates customer service expectations.
• Uses scripted closing at every interaction. 'Is there anything else I can do for you' Over the phone and as patients leave the clinic.
• Engages in professional business related conversations in patient areas and avoids personal conversations where patients may hear them.
• Keeps patient informed about appointment delays and offers solutions every 10 minutes.
• Consistently demonstrates competence as outlined in the job description.
• Meets or exceeds telephone performance expectations consistently by answering within 3 rings and keeping abandonment rates below 5%.

Job Requirements

Required

• Prior customer related service experience

Where You'll Work

Dignity Health’s Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton, spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coast’s award-winning network of outstanding hospitals, imaging centers, laboratories, and post-acute services.

One Community. One Mission. One California