Patient Care & Scheduling Coordinator

Dignity Health; Rancho Cordova (CA); On-site; USD 35,000 - 39,000; Full time

Job summary

Dignity Health Medical Foundation is hiring a Patient Services Representative in California. You will be the first point of contact for patients, physicians and clinic staff, handling calls via phone, chat, email and text with friendly, accurate assistance.

You will verify demographics and insurance, schedule appointments, and support referrals and authorizations. A helpful attitude, problem-solving skills, and adherence to confidentiality are essential for success in this role.

Qualifications

• High school graduation or GED required.
• At least 6 months scheduling patient appointments.
• Experience with Windows-based and web-based systems.

Responsibilities

• Resolve caller inquiries during the initial contact.
• Communicate clearly with stakeholders, orally and in writing.
• Schedule appointments using electronic systems and manage messages.
• Provide high-level customer service with active listening and problem-solving.
• Meet quality assurance and performance metrics.
• Adhere to privacy and confidentiality standards.

Skills

Customer service

Scheduling

Computer literacy

Education

High School Diploma or GED

Some college

Tools

Windows

Web-based applications

Job description

Dignity Health Medical Foundation is hiring a Patient Services Representative in California. You will be the first point of contact for patients, physicians and clinic staff, handling calls via phone, chat, email and text with friendly, accurate assistance.

You will verify demographics and insurance, schedule appointments, and support referrals and authorizations. A helpful attitude, problem-solving skills, and adherence to confidentiality are essential for success in this role.