Patient Services Specialist: Front Desk & Patient Care

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Cape Girardeau (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

Mercy Hospital Southeast in Cape Girardeau, MO, is seeking a Patient Service Representative to be the first point of contact for patients and visitors at the CV & Thoracic Surgery Clinic. You will manage front desk operations and workflows to ensure a positive, seamless patient experience.

The role requires a high school diploma, strong communication, data entry, and customer service skills, plus the ability to maintain confidentiality. Full-time daylight hours. Training provided post-hire.

Qualifications

• Strong verbal and written communication skills are essential.
• Proficiency in data entry and word processing.
• Customer service skills for interactions with patients and visitors.
• Attention to detail in entering patient information and documentation.
• Ability to maintain confidentiality and privacy.
• Adaptability to handle pressure and unexpected situations.
• Attend Clinic Core Front Desk Training post-hire.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and workflows.
• Contribute to a positive patient experience and seamless service.

Skills

Communication skills

Data entry

Word processing

Customer service

Attention to detail

Privacy/compliance

Adaptability

Front desk training

Education

High school diploma

Job description

Mercy Hospital Southeast in Cape Girardeau, MO, is seeking a Patient Service Representative to be the first point of contact for patients and visitors at the CV & Thoracic Surgery Clinic. You will manage front desk operations and workflows to ensure a positive, seamless patient experience.

The role requires a high school diploma, strong communication, data entry, and customer service skills, plus the ability to maintain confidentiality. Full-time daylight hours. Training provided post-hire.