Compassionate Front Desk & Patient Services Specialist

mercy; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Mercy Hospital Southeast- Cardiovascular Consultants is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors. The PSR will manage front desk operations and workflows to ensure a positive and seamless patient experience.

Located at 371 S Broadview, Cape Girardeau, MO 63701, this full-time role requires strong communication, data entry, and customer service skills, plus the ability to maintain confidentiality and adapt under pressure.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and staff.
• Proficiency in basic computer skills, including data entry and word processing.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and workflows to ensure a seamless patient experience.
• Contribute to a positive patient experience by communicating professionally and courteously.
• Maintain confidentiality and comply with privacy policies in all patient interactions.

Skills

Communication skills

Data entry

Word processing

Customer service

Attention to detail

Confidentiality

Adaptability

Education

High school diploma or equivalent

Job description

Mercy Hospital Southeast- Cardiovascular Consultants is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors. The PSR will manage front desk operations and workflows to ensure a positive and seamless patient experience.

Located at 371 S Broadview, Cape Girardeau, MO 63701, this full-time role requires strong communication, data entry, and customer service skills, plus the ability to maintain confidentiality and adapt under pressure.