Patient Services Rep I - FT, Days

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Cape Girardeau (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

Mercy Hospital Southeast in Cape Girardeau, MO, is seeking a Patient Service Representative to be the first point of contact for patients and visitors at the CV & Thoracic Surgery Clinic. You will manage front desk operations and workflows to ensure a positive, seamless patient experience.

The role requires a high school diploma, strong communication, data entry, and customer service skills, plus the ability to maintain confidentiality. Full-time daylight hours. Training provided post-hire.

Qualifications

• Strong verbal and written communication skills are essential.
• Proficiency in data entry and word processing.
• Customer service skills for interactions with patients and visitors.
• Attention to detail in entering patient information and documentation.
• Ability to maintain confidentiality and privacy.
• Adaptability to handle pressure and unexpected situations.
• Attend Clinic Core Front Desk Training post-hire.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and workflows.
• Contribute to a positive patient experience and seamless service.

Skills

Communication skills

Data entry

Word processing

Customer service

Attention to detail

Privacy/compliance

Adaptability

Front desk training

Education

High school diploma

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

Location: Mercy Hospital Southeast, 1723 Broadway, Cape Girardeau, MO 63701

Department: CV & Thoracic Surgery Clinic

Hours/Schedule: Full-Time (40-hrs per week) - Days (8-4:40PM Mon-Fri)

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.