Patient Services Representative

BrightView; Maumee (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO (Paid Time Off)

401k with employer match

Training and certification programs

Medical, dental, vision, disability, &

Tuition reimbursement after 1 year

Job summary

BrightView Health is seeking a Patient Services Representative to be the welcoming first point of contact for patients, guiding them through in-clinic visits with a focus on a warm, efficient experience.

Responsibilities include scheduling appointments, collecting copays, and maintaining accurate patient records while collaborating with clinic teams to support recovery journeys. A high school diploma and customer-service mindset are required.

Qualifications

• 2+ years of prior front desk experience preferred.
• High School Diploma or equivalent required.

Responsibilities

• Serve as first point of contact for patient inquiries and assist with problem solving.
• Schedule and confirm patient appointments.
• Collect point of service payments, including patient copays and other forms of financial responsibility.
• Maintain accurate patient accounts, including insurance and billing information.
• Coordinate with clinic teams and central support for appointments and follow-up.
• Ensure compliance with privacy regulations and internal policies.

Skills

Communication skills

Customer service

Empathy and compassion

Teamwork

Problem solving

Adaptability

MS Office proficiency

Compliance awareness

Multidisciplinary collaboration

Education

High School Diploma or equivalent

Job description

Join our team at BrightView Health as a Patient Services Representative and play a pivotal role in delivering exceptional patient experiences. As the first point of contact for our patients, you will contribute to creating a warm and welcoming atmosphere while ensuring a smooth and efficient in-clinic experience. Your dedication will help set our patients on the path to successful recovery with every visit.

• ADMINISTRATIVE DUTIES
  • Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues.
  • Schedule and confirm patient appointments.
  • Collect point of service payments, including patient copays and other forms of patient financial responsibility.
• COORDINATION AND COMMUNICATION
  • Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs.
  • Attend required meetings/huddles and collaboration within clinic team.
• DOCUMENTATION AND COMPLIANCE
  • Responsible for maintaining accurate new and current patient accounts, including insurance and billing information.
  • Familiarity with HIPAA and 42-CFR part 2 desired.

Knowledge Skills, And Abilities

• Excellent verbal and written communication skills
• Strong customer service-centric approach to work, take initiative to offer solutions to patient inquiries.
• Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients
• Competent at working with a diverse population of colleagues and patients
• Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency
• Team-player, able to work collaboratively in a multidisciplinary healthcare environment
• Adaptable and agile within a dynamic work environment
• Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred
• Embraces BrightView’s culture of compliance - operates with a high degree of integrity and compliance to work standards and regulatory requirements
• EXPERIENCE
• 2+ years of prior front desk experience preferred.
• EDUCATION
• High School Diploma or equivalent

BRIGHTVIEW HEALTH BENEFITS AND PERKS

• PTO (Paid Time Off)
• Immediately vested and eligible in 401k program with employer match.
• Company sponsored ongoing training and certification opportunities.
• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
• Tuition Reimbursement after 1 year in related field

We offer competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your professional growth and development.