Patient Services Representative

BrightView; Willoughby (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

401k with employer match

Training and certification programs

Comprehensive benefits (medical,Dental

Tuition reimbursement

Job summary

BrightView Health is seeking a Patient Services Representative to be the first contact for patients, creating a warm, welcoming in-clinic experience and ensuring smooth operations.

Responsibilities include handling inquiries, scheduling appointments, processing copays, maintaining patient records, and collaborating with clinic and central teams while upholding HIPAA compliance.

Qualifications

• First point of contact for patient inquiries and issues.
• Schedule and confirm patient appointments.
• Collect copays and other payments.
• Maintain accurate patient accounts, including insurance and billing info.
• Familiarity with HIPAA and 42-CFR part 2 is desirable.

Responsibilities

• Serve as first point of contact for patient inquiries and assist with problem solving.
• Schedule and confirm patient appointments.
• Collect payments including copays and financial responsibility.
• Coordinate with clinic teams and central support.
• Maintain accurate patient accounts and ensure HIPAA compliance.

Skills

Verbal & written communication

Customer service focus

Empathy & compassion

Team player

Problem solving

Adaptability

Tech literacy (MS Office)

Regulatory compliance awareness

Education

High School Diploma or equivalent

Tools

MS Office (Outlook/Teams/Word)

Job description

Join our team at BrightView Health as a Patient Services Representative and play a pivotal role in delivering exceptional patient experiences. As the first point of contact for our patients, you will contribute to creating a warm and welcoming atmosphere while ensuring a smooth and efficient in-clinic experience. Your dedication will help set our patients on the path to successful recovery with every visit.

• ADMINISTRATIVE DUTIES
  • Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues.
  • Schedule and confirm patient appointments.
  • Collect point of service payments, including patient copays and other forms of patient financial responsibility.
• COORDINATION AND COMMUNICATION
  • Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs.
  • Attend required meetings/huddles and collaboration within clinic team.
• DOCUMENTATION AND COMPLIANCE
  • Responsible for maintaining accurate new and current patient accounts, including insurance and billing information.
  • Familiarity with HIPAA and 42-CFR part 2 desired.

Knowledge Skills, And Abilities

• Excellent verbal and written communication skills
• Strong customer service-centric approach to work, take initiative to offer solutions to patient inquiries.
• Highly empathetic and compassionate to effectively support the recovery journey of BrightView's patients
• Competent at working with a diverse population of colleagues and patients
• Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency
• Team-player, able to work collaboratively in a multidisciplinary healthcare environment
• Adaptable and agile within a dynamic work environment
• Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred
• Embraces BrightView's culture of compliance - operates with a high degree of integrity and compliance to work standards and regulatory requirements
• EXPERIENCE
• 2+ years of prior front desk experience preferred.
• EDUCATION
• High School Diploma or equivalent

BRIGHTVIEW HEALTH BENEFITS AND PERKS

• PTO (Paid Time Off)
• Immediately vested and eligible in 401k program with employer match.
• Company sponsored ongoing training and certification opportunities.
• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
• Tuition Reimbursement after 1 year in related field

We offer competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your professional growth and development.