Patient Services Representative

BrightView, LLC; Winchester (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

401k with employer match

Training and certification programs

Comprehensive benefits package

Tuition reimbursement after 1 year

Job summary

BrightView Health seeks a Patient Services Representative to be the first point of contact, ensuring a warm, efficient in-clinic experience and high-quality patient interactions.

You will handle front desk tasks, schedule appointments, collect copays, and coordinate with care teams while upholding HIPAA and compliance standards. A high school diploma and 2+ years front desk experience are preferred.

Qualifications

• Excellent verbal and written communication skills.
• Customer service-centric approach to work.
• Highly empathetic and compassionate to support patient recovery.
• Competent at working with a diverse population of colleagues and patients.
• Natural problem solver with urgency to meet patient needs.
• Team-player able to collaborate in a multidisciplinary healthcare environment.
• Comfortable operating in multiple systems (Outlook, Teams, Word).

Responsibilities

• Serve as first point of contact for patient inquiries and assist with problem solving.
• Schedule and confirm patient appointments.
• Collect patient copays and other forms of financial responsibility.
• Communicate with clinic teams and central support regarding appointments and follow-up needs.
• Attend required meetings and collaborate within the clinic team.
• Maintain accurate patient accounts, including insurance and billing information; ensure HIPAA compliance.

Skills

Communication

Customer service

Empathy

Diversity awareness

Problem solving

Team collaboration

Adaptability

Technical aptitude

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Overview

Join our team at BrightView Health as a Patient Services Representative and play a pivotal role in delivering exceptional patient experiences. As the first point of contact for our patients, you will contribute to creating a warm and welcoming atmosphere while ensuring a smooth and efficient in-clinic experience. Your dedication will help set our patients on the path to successful recovery with every visit.

Responsibilities

• ADMINISTRATIVE DUTIES
  • Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues.
  • Schedule and confirm patient appointments.
  • Collect point of service payments, including patient copays and other forms of patient financial responsibility.
• COORDINATION AND COMMUNICATION
  • Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs.
  • Attend required meetings/huddles and collaboration within clinic team.
• DOCUMENTATION AND COMPLIANCE
  • Responsible for maintaining accurate new and current patient accounts, including insurance and billing information.
  • Familiarity with HIPAA and 42-CFR part 2 desired.

KNOWLEDGE SKILLS, AND ABILITIES

• Excellent verbal and written communication skills
• Strong customer service-centric approach to work, take initiative to offer solutions to patient inquiries.
• Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients
• Competent at working with a diverse population of colleagues and patients
• Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency
• Team-player, able to work collaboratively in a multidisciplinary healthcare environment
• Adaptable and agile within a dynamic work environment
• Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred
• Embraces BrightView’s culture of compliance - operates with a high degree of integrity and compliance to work standards and regulatory requirements

Qualifications

• EXPERIENCE
• 2+ years of prior front desk experience preferred.
• EDUCATION:
• High School Diploma or equivalent

BRIGHTVIEW HEALTH BENEFITS AND PERKS:

• PTO (Paid Time Off)
• Immediately vested and eligible in 401kprogram with employer match.
• Company sponsored ongoing training and certification opportunities.
• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
• Tuition Reimbursement after 1 year in related field

We offer competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your professional growth and development.