Patient Services Specialist - Front Desk Concierge

Forefront Dermatology; Coralville (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Health Savings Account (HSA) matching

PTO and Holiday pay

Company paid life insurance

Long term disability (full-time)

Short term disability (full-time)

Additional life insurance

401K with employer contribution

Profit sharing

Employee discounts

Job summary

Forefront Dermatology in Coralville (IA) is seeking a Patient Service Representative to join our fast-paced front desk team. You will greet patients, check in for appointments, verify insurance, and manage a multi-line phone system while keeping records organized.

Responsibilities include opening/closing clinic duties, scanning documents into the EHR, handling co-pays, selling cosmetic products, and scheduling follow-up visits.

Qualifications

• High school diploma or equivalent is required.
• 1+ years of medical office experience preferred.
• Proficient with basic computer functions.
• Able to learn new software quickly.
• Excellent customer service and communication skills.
• Strong organizational skills.
• Ability to multi-task and work well in a team.
• Professional appearance and demeanor.
• Maintains confidentiality of information.

Responsibilities

• Performs opening and closing clinic duties.
• Greets patients, checks in for appointments and verifies insurance.
• Scans documents into electronic health record (EHR).
• Maintains tidiness of waiting area and reception counter.
• Checks schedules for added, canceled and no-show appointments.
• Schedules follow up appointments as needed.
• Responds to designated tasks in the EHR.
• Orders clinic office supplies.
• Sells and tracks cosmetic products.
• Distributes mail.
• Prepares for next day scheduled appointments.

Skills

High school diploma

Medical office experience

Basic computer skills

Customer service

Excellent communication

Organizational skills

Multi-tasking

Teamwork

Confidentiality

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Forefront Dermatology in Coralville (IA) is seeking a Patient Service Representative to join our fast-paced front desk team. You will greet patients, check in for appointments, verify insurance, and manage a multi-line phone system while keeping records organized.

Responsibilities include opening/closing clinic duties, scanning documents into the EHR, handling co-pays, selling cosmetic products, and scheduling follow-up visits.