Patient Concierge & Front Desk Specialist

QualDerm Partners, LLC; Kansas; On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Health Coverage

Generous 401(k) Plan

Paid Time Off (PTO)

Company-Paid Life Insurance

Disability Protection

Wellness Plans

Employee Assistance Program (EAP)

Exclusive Employee Discounts

Referral Bonus Program

Job summary

QualDerm Partners in the United States is seeking a Front Office Receptionist to handle patient registration, verify insurance, and deliver exceptional customer service in a fast-paced dermatology clinic.

You will greet patients, manage EMR entries, schedule appointments, collect copays, and support the billing team while maintaining patient confidentiality and a positive, professional demeanor.

Qualifications

• High School Diploma required; Associates Degree preferred.
• 1 year customer service experience in health care office preferred.

Responsibilities

• Welcomes patients and visitors by greeting them in person or on the telephone, answering or referring inquiries.
• Notes patient arrival in Practice Management System (EMR).
• Identifies patients by date of birth and name in computer system and creates new account if patient is not in the system.
• Prepares necessary patient paperwork prior to patient’s appointment.
• Calls "No Show" appointments to reschedule, makes appropriate notations in Practice Management System.
• Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Helps in emergency situations by quickly responding to patients in distress.
• Reviews Practice Management System (EMR) for information that needs to be updated.
• Identifies payer sources, verifies insurance eligibility, financial status and assigns correct payor type.
• Responsible for keeping the reception area clean and organized.
• Obtains revenue by recording and updating financial information, recording and collecting patient copays and/or balances at check in/out.
• Protects patients’ rights by maintaining confidentiality of personal and financial information.

Skills

Customer service

Communication

Education

High School Diploma

Associates Degree preferred

Tools

Practice Management System (EMR)

Insurance verification tools

Job description

QualDerm Partners in the United States is seeking a Front Office Receptionist to handle patient registration, verify insurance, and deliver exceptional customer service in a fast-paced dermatology clinic.

You will greet patients, manage EMR entries, schedule appointments, collect copays, and support the billing team while maintaining patient confidentiality and a positive, professional demeanor.