Patient Services Pro - Front Desk & Scheduling

Forefront Dermatology; Orlando (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with employer contribution

Profit sharing

Paid time off and holidays

Life insurance

Job summary

Forefront Dermatology in Orlando, FL is seeking a Patient Service Representative to support patient check-in, verify insurance, and maintain medical records in a fast-paced clinic. You will manage a multi-line phone system, assist with co-pays and payments, and help keep the reception area organized.

The role requires strong customer service, basic computer skills, and the ability to multi-task. Full-time schedule includes varied shifts, with generous benefits and opportunities for growth.

Qualifications

• High school diploma or equivalent is required.
• 1+ years of recent medical office experience or in a similar capacity is preferred.
• Proficient in basic computer functions.
• Ability to learn new software quickly.
• Must possess excellent customer service, communication and organizational skills.
• Ability to operate standard office equipment.
• Ability to type a minimum of 40 wpm is preferred.
• Must possess attention to detail.
• Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.

Responsibilities

• Performs opening and closing clinic duties.
• Greets patients, checks in for appointments and verifies insurance.
• Scans documents into electronic health record.
• Maintains tidiness of waiting area and reception counter throughout the day.
• Checks schedules for added, canceled and no-show appointments throughout the day.
• Schedules follow up appointments as needed.
• Responds to designated tasks in the electronic health record.
• Orders clinic office supplies.
• Sells and tracks cosmetic products.
• Distributes mail.
• Prepares for next day scheduled appointments.

Skills

Customer service

Communication

Organizational skills

Typing 40 wpm

Medical office experience

Software literacy

Attention to detail

Multi-tasking

Teamwork

Education

High school diploma or equivalent

Tools

EHR software

Job description

Forefront Dermatology in Orlando, FL is seeking a Patient Service Representative to support patient check-in, verify insurance, and maintain medical records in a fast-paced clinic. You will manage a multi-line phone system, assist with co-pays and payments, and help keep the reception area organized.

The role requires strong customer service, basic computer skills, and the ability to multi-task. Full-time schedule includes varied shifts, with generous benefits and opportunities for growth.