Patient Services Specialist: Front Desk & Check-In

Forefront Dermatology; Libertyville (IL); On-site; USD 25,000 - 28,000; Full time

Job summary

Forefront Dermatology in Libertyville, IL is seeking a Patient Service Representative to handle check-ins, insurance verification, and front-desk operations in a fast-paced dermatology clinic.

The role includes managing multi-line phone systems, patient scheduling, co-pay collections, and ensuring smooth patient flow throughout the day. A customer-focused, detail-oriented individual with basic computer skills will excel here.

Qualifications

• High school diploma or equivalent required.
• 1+ years medical office experience preferred.
• Proficient in basic computer functions.
• Typing speed of 40 wpm preferred.
• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Performs opening and closing clinic duties.
• Greets patients, checks in for appointments and verifies insurance.
• Scans documents into electronic health record.
• Maintains tidiness of waiting area and reception counter.
• Checks schedules for added, canceled and no-show appointments.
• Schedules follow up appointments as needed.
• Responds to designated tasks in the electronic health record.
• Orders clinic office supplies.
• Sells and tracks cosmetic products.
• Distributes mail.
• Prepares for next day scheduled appointments.

Skills

Customer service

Communication

Organizational skills

Typing 40 wpm

Multitasking

Teamwork

Confidentiality

Attention to detail

Education

High school diploma or equivalent

Job description

Forefront Dermatology in Libertyville, IL is seeking a Patient Service Representative to handle check-ins, insurance verification, and front-desk operations in a fast-paced dermatology clinic.

The role includes managing multi-line phone systems, patient scheduling, co-pay collections, and ensuring smooth patient flow throughout the day. A customer-focused, detail-oriented individual with basic computer skills will excel here.