Otolaryngology Patient Services Coordinator

University of Michigan Health-West; Grand Rapids Charter Township (MI); Vor Ort; USD 32.000 - 45.000; Vollzeit

Zusammenfassung

University of Michigan Health-West is seeking a Patient Services Representative in Otolaryngology. The role handles front-desk duties, phone calls, appointment scheduling, and form assistance for patients.

The position requires strong customer service, organization, and communication skills in a dynamic clinic environment. A high school diploma and healthcare familiarity are preferred, with emphasis on accurate data entry and patient privacy.

Qualifikationen

• High school education or equivalent as required.
• Administrative or clerical experience in a clinical setting preferred.
• Experience with data entry and fast typing skills.
• Knowledge of medical terminology and coding preferred.
• Excellent customer service and interpersonal skills; able to work with diverse groups.
• Strong verbal and written communication abilities.
• Good telephone etiquette and basic math skills.
• Ability to work under pressure with minimal supervision; flexible for tasks.

Aufgaben

• Greet patients and visitors in person or by phone.
• Answer and direct incoming calls and schedule appointments.
• Collect accurate patient messages for the care team.
• Assist patients with forms and documentation.
• Maintain billing information and patient privacy.
• Register patients and manage assigned workflows and queues.

Kenntnisse

Customer service

Interpersonal skills

Verbal communication

Written communication

Typing

Medical terminology

Ausbildung

High School Diploma or GED

Tools

Microsoft Office

EHR systems

Jobbeschreibung

University of Michigan Health-West is seeking a Patient Services Representative in Otolaryngology. The role handles front-desk duties, phone calls, appointment scheduling, and form assistance for patients.

The position requires strong customer service, organization, and communication skills in a dynamic clinic environment. A high school diploma and healthcare familiarity are preferred, with emphasis on accurate data entry and patient privacy.