Patient Services Associate - Front Desk & Scheduling

University of Michigan Health-West; Wyoming (MI); On-site; USD 22,000 - 30,000; Full time

Job summary

University of Michigan Health-West is seeking a Patient Services Representative for SW Wyoming. The role is handling patient interactions, scheduling, and form completion as a reliable first point of contact for the clinic.

The ideal candidate will have high school education, strong customer service skills, and the ability to manage calls and documentation accurately in a fast-paced setting. This on-site position emphasizes patient privacy and interdepartmental collaboration.

Qualifications

• High school education or equivalent is required.
• Experience in a clinical setting is preferred.
• Experience with data entry and typing is expected.
• Knowledge of medical terminology is preferred.
• Strong customer service and interpersonal skills are essential.
• Excellent verbal and written communication; strong telephone etiquette.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Welcomes and greets all patients and visitors, in person or over the phone.
• Answers and directs all incoming calls.
• Takes complete and accurate patient messages for the care team.
• Schedules patient appointments and handles inquiries.
• Registers patients and manages work queues according to protocols.
• Assists patients with forms and documentation and ensures accurate billing information.
• Maintains patient privacy and confidentiality.

Skills

Customer service

Interpersonal skills

Verbal and written communication

Telephone etiquette

Typing speed

Medical terminology knowledge

Data entry

Office procedures

Education

High school diploma or equivalent

Job description

University of Michigan Health-West is seeking a Patient Services Representative for SW Wyoming. The role is handling patient interactions, scheduling, and form completion as a reliable first point of contact for the clinic.

The ideal candidate will have high school education, strong customer service skills, and the ability to manage calls and documentation accurately in a fast-paced setting. This on-site position emphasizes patient privacy and interdepartmental collaboration.