Patient Services Specialist — Front Desk & Care

University of Missouri Health Care; Columbia Township (MO); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement options

Tuition assistance

Job summary

University of Missouri Health Care is seeking a Clerical Support Specialist to support patients, families, and staff in a fast-paced on-site environment. You will greet visitors, manage call routing, and ensure smooth patient check-in and check-out processes.

The role emphasizes strong guest relations, organization, and attention to detail in a health-care setting with a culture focused on care and service. Competitive benefits and on-site work are provided.

Qualifications

• High school diploma or equivalent required.
• Six months of frontline customer service and guest relations experience.

Responsibilities

• Collaborate with patients, families and staff to resolve issues during visits.
• Greet, escort and route callers; maintain excellent guest relations.
• Maintain waiting area and office equipment knowledge.
• Process patient records, orders, and billing documents.
• Prepare patients for examinations and perform unit duties as assigned.

Skills

Guest relations

Phone etiquette

Frontline customer service

IDX/GE

PCS

Cerner

Education

High school diploma or equivalent

Tools

IDX/GE

PCS

Cerner

Job description

University of Missouri Health Care is seeking a Clerical Support Specialist to support patients, families, and staff in a fast-paced on-site environment. You will greet visitors, manage call routing, and ensure smooth patient check-in and check-out processes.

The role emphasizes strong guest relations, organization, and attention to detail in a health-care setting with a culture focused on care and service. Competitive benefits and on-site work are provided.