Compassionate Patient Experience Specialist

University of Missouri Health Care; Columbia Township (MO); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Health insurance

PTO

Retirement options

Tuition assistance

Discounts

Job summary

University of Missouri Health Care is seeking a Patient Service Representative to greet patients, assist with check-in/check-out, schedule appointments and answer calls in a busy on-site environment at University Hospital in Columbia, MO.

You will maintain patient demographics, verify insurance, manage front-desk activities, and support Billing and Records using IDX/GE, PCS and Cerner systems. A high school diploma and customer-service experience are required.

Qualifications

• High school diploma or equivalent.
• Six months of frontline customer service experience.

Responsibilities

• Greet patients, assist with check-in/out, schedule appointments, and direct calls.
• Maintain waiting area and handle patient records, demographics, and billing documents.

Skills

Customer service

Guest relations

Education

High school diploma

Tools

IDX/GE

PCS

Cerner

Job description

University of Missouri Health Care is seeking a Patient Service Representative to greet patients, assist with check-in/check-out, schedule appointments and answer calls in a busy on-site environment at University Hospital in Columbia, MO.

You will maintain patient demographics, verify insurance, manage front-desk activities, and support Billing and Records using IDX/GE, PCS and Cerner systems. A high school diploma and customer-service experience are required.