Patient Services Front Desk Coordinator

University of Missouri - Columbia; Columbia Township (MO); On-site; USD 22,000 - 28,000; Full time

Job summary

University of Missouri - Columbia in Columbia, MO, seeks a Patient Service Representative for the Department of Health Psychology. This frontline role handles patient check-in/out, scheduling, insurance preauthorizations, and records management within the CHS clinics.

The position requires a high school diploma, 6 months of front desk experience, and prefers a Bachelor's degree with healthcare exposure. High attention to accuracy and patient-centered service are essential.

Qualifications

• High school diploma or equivalent.
• Six months of frontline customer service and guest relations experience.
• Bachelor's Degree preferred.
• Experience in a health care setting (hospital admissions/registration/medical office) preferred.

Responsibilities

• Manage patient check-in, check-out, scheduling, cancellations, and no-showing appointments for the adult neuropsychology and health psychology clinics (five clinicians total).
• Effectively utilize computer applications such as IDX/GE, RevenueCycle, PowerChart, Microsoft Office applications, Microsoft Teams, Zoom, etc.
• Remain courteous and respectful with patients, co-workers, and outside contacts. Adhere to the UMHC Culture of Yes.
• Answer phone calls and route to appropriate party.
• Request, prepare, and ensure the completeness of the patient medical record while following compliance standards.
• Respond to routine inquiries from all outside agencies and referral sources by phone, email, and face-to-face visits in a professional and knowledgeable manner while adhering to departmental and University policies and procedures.
• Assist with completing insurance preauthorizations.
• Maintain inventory of office and lab supplies; prepare and place orders for supplies through the College of Health Sciences procurement process.
• Maintain the general appearance of the waiting room, reception area, and clinic rooms; straighten magazines, chairs and other light furniture.
• Administrative Support for 6 faculty members.
• Perform other clerical duties as assigned in a competent and timely manner.
• Other duties as assigned

Skills

Frontline customer service

Guest relations

Education

High school diploma or equivalent

Bachelor’s Degree

Tools

IDX/GE

RevenueCycle

PowerChart

Microsoft Office

Microsoft Teams

Zoom

Job description

University of Missouri - Columbia in Columbia, MO, seeks a Patient Service Representative for the Department of Health Psychology. This frontline role handles patient check-in/out, scheduling, insurance preauthorizations, and records management within the CHS clinics.

The position requires a high school diploma, 6 months of front desk experience, and prefers a Bachelor's degree with healthcare exposure. High attention to accuracy and patient-centered service are essential.