On-Site Patient Services Specialist

MU Health Care; Jefferson City (MO); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Health, vision and dental insurance (9

Paid time off and holidays

Tuition assistance

Retirement options

Job summary

MU Health Care is seeking a dynamic clerical support specialist to join the Therapy Services team in Jefferson City, MO. The role emphasizes guest relations, patient check-in/out, and coordination with providers to ensure a smooth patient experience.

Responsibilities include handling calls, verifying demographics, scheduling, basic billing tasks, and maintaining patient records with accuracy. The position requires teamwork in a fast-paced environment and a positive, compassionate approach.

Qualifications

• High school diploma or equivalent.
• Six months of frontline customer service/guest relations experience.

Responsibilities

• Collaborate with patients, families and staff to resolve problems during visits.
• Communicate delays to patients and departments as needed.
• Greet, escort, answer calls, and route inquiries to the appropriate area.
• Use guest relations skills in all interactions with patients, visitors and staff.
• Maintain waiting room and office appearance; operate and understand office equipment.

Skills

Guest relations

Customer service

Communication

Problem-solving

Education

High school diploma

Tools

IDX/GE

PCS

Cerner

Job description

MU Health Care is seeking a dynamic clerical support specialist to join the Therapy Services team in Jefferson City, MO. The role emphasizes guest relations, patient check-in/out, and coordination with providers to ensure a smooth patient experience.

Responsibilities include handling calls, verifying demographics, scheduling, basic billing tasks, and maintaining patient records with accuracy. The position requires teamwork in a fast-paced environment and a positive, compassionate approach.