Patient Experience Concierge - Onsite Urgent Care

University of Missouri Health Care; Jefferson City (MO); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement options

Tuition assistance

Discounts on services

Job summary

University of Missouri Health Care is seeking a Patient Service Representative who welcomes patients, coordinates check-in/check-out, and supports patient records management with care and empathy.

The role emphasizes a compassionate, collaborative approach, accurate data entry, and using hospital systems to ensure a smooth patient experience. On-site position with benefits and opportunities for growth within MU Health Care.

Qualifications

• High school diploma or equivalent degree/experience.
• Six months of frontline customer service and guest relations experience.

Responsibilities

• Assist patients and families at check-in/check-out, manage phone calls and messages.
• Maintain organized waiting areas and handle patient records with care.

Skills

Customer service

Guest relations

Education

High School Diploma

Tools

IDX/GE

PCS

Cerner

Job description

University of Missouri Health Care is seeking a Patient Service Representative who welcomes patients, coordinates check-in/check-out, and supports patient records management with care and empathy.

The role emphasizes a compassionate, collaborative approach, accurate data entry, and using hospital systems to ensure a smooth patient experience. On-site position with benefits and opportunities for growth within MU Health Care.