On-Site Patient Service Specialist

University of Missouri Health Care; Columbia Township (MO); On-site; USD 23,000 - 26,000; Full time

Job summary

University of Missouri Health Care seeks a clerical support specialist to assist patients and families, manage reception tasks, and coordinate with staff. The role emphasizes guest relations, problem-solving, and a positive, service-oriented mindset in a fast-paced environment.

The position is on-site, involves coordinating with multiple departments, and includes duties such as check-in/out, appointment scheduling, and maintaining a welcoming waiting area.

Qualifications

• Six (6) months of frontline customer service experience.
• Excellent guest relations and communication skills.
• Able to collaborate with patients, families and staff.

Responsibilities

• Assist patients, families and staff in resolving problems that arise during the visit.
• Notify patients and departments of any expected delays.
• Greet, escort, answer calls, and direct inquiries to the right area with courtesy.

Skills

Customer service

Guest relations

Education

High school diploma

Job description

University of Missouri Health Care seeks a clerical support specialist to assist patients and families, manage reception tasks, and coordinate with staff. The role emphasizes guest relations, problem-solving, and a positive, service-oriented mindset in a fast-paced environment.

The position is on-site, involves coordinating with multiple departments, and includes duties such as check-in/out, appointment scheduling, and maintaining a welcoming waiting area.