Patient Services Specialist - Front Desk (Bilingual)

UCLA Health; Hawthorne (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

Venice Family Clinic is seeking a patient service representative to provide front desk support across clinics, handling registration, scheduling, and payments with a focus on patient care and smooth workflow.

The role requires experience in allied healthcare reception, knowledge of medical terminology, and proficiency with EHR systems and MS Office. Bilingual in English/Spanish is preferred; a thoughtful, service-driven approach is essential.

Qualifications

• Demonstrated work experience in front office reception in an allied healthcare setting.
• Knowledge of dental/medical terminology.
• Ability to multi-task and prioritize/organize workload to optimize efficiency and complete assignments on schedule.
• Knowledge of policies and procedures regarding release of medical records.
• Strong verbal, written and interpersonal skills to interact with diverse backgrounds.
• Excellent problem solving and conflict resolution skills.
• Take initiative in providing excellent customer service to patients.
• Ability to stay composed when confronted by difficult patients or situations and respond professionally.
• Working knowledge of Microsoft Office, EHR/EDR and other computer programs.

Responsibilities

• Provides customer service oriented administrative support to patients, staff, and clinicians.
• Completes patient registration, including demographics and payer/insurance information.
• Schedules and coordinates new and follow up patient appointments and cancellations.
• Checks in and checks out patients, ensuring a smooth flow from arrival to discharge.
• Collects insurance cards, payments, and balances daily cash drawers.
• Answers phones and triages calls.
• Scans and uploads records to the electronic health record, sorts and distributes mail and faxes.
• Processes tasks in the EHR system daily.
• Provides additional backup administrative support as assigned.

Skills

Front desk experience

Medical terminology

Multi-tasking

Release of medical records

Communication skills

Problem solving

Customer service

Professional composure

MS Office / EHR proficiency

Tools

EHR/EDR systems

Microsoft Office

Job description

Venice Family Clinic is seeking a patient service representative to provide front desk support across clinics, handling registration, scheduling, and payments with a focus on patient care and smooth workflow.

The role requires experience in allied healthcare reception, knowledge of medical terminology, and proficiency with EHR systems and MS Office. Bilingual in English/Spanish is preferred; a thoughtful, service-driven approach is essential.