Bilingual Patient Access & Front Desk Specialist

University of California; Hawthorne (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

Venice Family Clinic is seeking a Patient Service Representative to deliver front-desk administrative support across clinics in the Westside of Los Angeles. You will handle patient registration, appointments, check‑in/out, insurance collections, phones, and EHR tasks with a friendly, professional approach.

The role requires frontline healthcare experience, dental/medical terminology knowledge, strong multitasking and communication skills, and proficiency in Microsoft Office and EHR/EDR.

Qualifications

• Demonstrated work experience in front office reception in an allied healthcare setting.
• Knowledge of dental/medical terminology.
• Ability to multi-task and prioritize/organize workload to optimize efficiency and complete assignments on schedule.
• Knowledge of policies and procedures regarding release of medical records.
• Strong verbal, written and social communication skills and interpersonal skills to interact professionally and diplomatically with persons of diverse social, cultural, and economic backgrounds.
• Excellent problem solving and conflict resolution skills.
• Take initiative in providing excellent customer service to patients.
• Ability to stay composed when confronted by difficult patients or situations and respond professionally.
• Working knowledge of Microsoft Office, EHR/EDR and other computer programs.
• Bilingual in English/Spanish preferred.

Responsibilities

• Provides customer service oriented administrative support to patients, staff, and clinicians.
• Completes patient registration, including demographics and payer/insurance information.
• Schedules and coordinates new and follow up patient appointments and cancellations.
• Checks in and checks out patients, ensuring a smooth flow from arrival to discharge.
• Collects insurance cards, payments, and balances daily cash drawers.
• Answers phones and appropriately triage calls.
• Scans and uploads records to the electronic health record, sort and distribute mail and incoming faxes.
• Processes tasks in the EHR system daily.
• Provides additional backup administrative support as assigned.
• Note this position will float between clinics as needed.

Skills

Front desk reception

Medical terminology

Multitasking

Prioritization

Customer service

Interpersonal skills

Bilingual English/Spanish

Problem solving

Professional composure

Microsoft Office

EHR/EDR

Tools

Microsoft Office

EHR/EDR

Job description

Venice Family Clinic is seeking a Patient Service Representative to deliver front-desk administrative support across clinics in the Westside of Los Angeles. You will handle patient registration, appointments, check‑in/out, insurance collections, phones, and EHR tasks with a friendly, professional approach.

The role requires frontline healthcare experience, dental/medical terminology knowledge, strong multitasking and communication skills, and proficiency in Microsoft Office and EHR/EDR.