Patient Access & Front Desk Specialist

University of California; Redondo Beach (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

Venice Family Clinic is seeking a patient service representative at the front desk to deliver courteous administrative support to patients, staff and clinicians across our Westside clinics. You will handle registration, demographics, payer/insurance information, and scheduling to ensure smooth patient flow.

You will check in/out patients, collect insurance cards and payments, answer phones, triage calls, and manage records in the EHR.

Qualifications

• Experience in front office reception in allied healthcare.
• Knowledge of dental/medical terminology.
• Ability to multi-task and prioritize workload to optimize efficiency.
• Knowledge of policies and procedures regarding release of medical records.
• Strong verbal, written and interpersonal skills to interact with diverse backgrounds.
• Excellent problem solving and conflict resolution skills.

Responsibilities

• Provide customer service oriented administrative support to patients, staff, and clinicians.
• Completes patient registration, including demographics and payer/insurance information.
• Schedules and coordinates new and follow up patient appointments and cancellations.
• Checks in and checks out patients, ensuring a smooth flow from arrival to discharge.
• Collects insurance cards, payments, and balances daily cash drawers.
• Answers phones and appropriately triage calls.
• Scans and uploads records to the electronic health record, sort and distribute mail and incoming faxes.
• Processes tasks in the EHR system daily.
• Provides additional backup administrative support as assigned.

Skills

Front desk reception

Bilingual English/Spanish

EHR/EDR knowledge

Microsoft Office

Patient registration

Interpersonal skills

Tools

Microsoft Office

EHR/EDR

Job description

Venice Family Clinic is seeking a patient service representative at the front desk to deliver courteous administrative support to patients, staff and clinicians across our Westside clinics. You will handle registration, demographics, payer/insurance information, and scheduling to ensure smooth patient flow.

You will check in/out patients, collect insurance cards and payments, answer phones, triage calls, and manage records in the EHR.