Patient Service Representative - float

UCLA Health; Hawthorne (CA); In loco; USD 38.000 - 54.000; Tempo pieno

Descrizione del lavoro

Venice Family Clinic is seeking a patient service representative to provide front desk support across clinics, handling registration, scheduling, and payments with a focus on patient care and smooth workflow.

The role requires experience in allied healthcare reception, knowledge of medical terminology, and proficiency with EHR systems and MS Office. Bilingual in English/Spanish is preferred; a thoughtful, service-driven approach is essential.

Competenze

• Demonstrated work experience in front office reception in an allied healthcare setting.
• Knowledge of dental/medical terminology.
• Ability to multi-task and prioritize/organize workload to optimize efficiency and complete assignments on schedule.
• Knowledge of policies and procedures regarding release of medical records.
• Strong verbal, written and interpersonal skills to interact with diverse backgrounds.
• Excellent problem solving and conflict resolution skills.
• Take initiative in providing excellent customer service to patients.
• Ability to stay composed when confronted by difficult patients or situations and respond professionally.
• Working knowledge of Microsoft Office, EHR/EDR and other computer programs.

Mansioni

• Provides customer service oriented administrative support to patients, staff, and clinicians.
• Completes patient registration, including demographics and payer/insurance information.
• Schedules and coordinates new and follow up patient appointments and cancellations.
• Checks in and checks out patients, ensuring a smooth flow from arrival to discharge.
• Collects insurance cards, payments, and balances daily cash drawers.
• Answers phones and triages calls.
• Scans and uploads records to the electronic health record, sorts and distributes mail and faxes.
• Processes tasks in the EHR system daily.
• Provides additional backup administrative support as assigned.

Conoscenze

Front desk experience

Medical terminology

Multi-tasking

Release of medical records

Communication skills

Problem solving

Customer service

Professional composure

MS Office / EHR proficiency

Strumenti

EHR/EDR systems

Microsoft Office

Descrizione del lavoro

Description

Venice Family Clinic is a leader in providing comprehensive, high-quality health care to people in need regardless of their ability to pay or personal circumstance. The organization has more than 500 staff who serve 45,000 people with compassion, dignity and respect across the Westside of Los Angeles, Inglewood, the South Bay and everywhere in between. We have a network of clinics, Early Head Start centers and mobile clinics plus an expansive street medicine program to reach people experiencing homelessness. Read more about us at venicefamilyclinic.org.

The patient service rep at the front desk:

• Provides customer service oriented administrative support to patients, staff, and clinicians.

• Completes patient registration, including demographics and payer/insurance information.

• Schedules and coordinates new and follow up patient appointments and cancellations.

• Checks in and checks out patients, ensuring a smooth flow from arrival to discharge.

• Collects insurance cards, payments, and balances daily cash drawers.

• Answers phones and appropriately triage calls.

• Scans and uploads records to the electronic health record, sort and distribute mail and incoming faxes.

• Processes tasks in the EHR system daily.

• Provides additional backup administrative support as assigned.

Note this position will float between clinics as needed.

Salary Range: $27.74 - $39.36 Hourly

Qualifications

Required:

• Demonstrated work experience in front office reception in an allied healthcare setting.

• Knowledge of dental/medical terminology.

• Ability to multi-task and prioritize/organize workload to optimize efficiency and complete assignments on schedule.

• Knowledge of policies and procedures regarding release of medical records.

• Strong verbal, written and social communication skills and interpersonal skills to interact professionally and diplomatically with persons of diverse social, cultural, and economic backgrounds.

• Excellent problem solving and conflict resolution skills.

• Take initiative in providing excellent customer service to patients.

• Ability to stay composed when confronted by difficult patients or situations and respond professionally.

• Working knowledge of Microsoft Office, EHR/EDR and other computer programs.

Bilingual in English/Spanish preferred.

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.