Patient Services Coordinator

Austin Regional Clinic; Austin (TX); On-site; USD 20,664,000 - 30,307,200; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Accounts

PTO

401(k)

Life Insurance

Long Term Disability

Tuition Reimbursement

Child Care Assistance

Job summary

Austin Regional Clinic is seeking a friendly Front Desk/Appointment Clerk in Austin, TX to manage check-in/check-out and schedule patient appointments. You will verify insurance eligibility and collect payments while ensuring accurate demographics and HIPAA compliance.

Responsibilities include greeting patients, updating records, handling patient registrations, and printing necessary documents. A high school diploma and Windows PC experience are required; medical setting experience is preferred.

Qualifications

• High school diploma or GED required.
• Experience using a PC in a Windows environment required.
• Knowledge of medical insurance preferred; strong communication is essential.

Responsibilities

• Book appointments in the computer system and update demographic information as needed.
• Greet patients and assist them in the system.
• Verify insurance eligibility using online resources.
• Collect payments, post amounts, and balance the cash drawer.
• Print receipts, face sheets, and other documents as needed.
• Handle on-site registration and release of information requests.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Problem solving

Prioritization

Attention to detail

Education

High school diploma or GED

Experience in medical setting

Tools

Windows

10-key

Job description

South Specialty
ARC South Specialty
708 W Ben White Blvd
Suite 220
Austin, TX 78704, USA

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/

Purpose

Serves as an initial point of contact in a clinic setting by performing check-in/check-out functions and booking patient appointments. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

Responsibilities

• Books appointments utilizing computer system. When booking appointments, also confirms and/or makes any changes to demographic information and notifies patient of account balance.
• Greets patients and arrives them on computer system.
• Verifies insurance eligibility by using online resources, Medifax, etc.
• Ensures appropriate paperwork is complete and up-to-date and scans insurance card, if applicable.
• Collects payments from patients, posts amounts, and balances drawer for end of day deposit.
• Prints face sheets, receipts, and other documents as needed.
• Notifies appropriate personnel of emergencies, messages, patient arrivals, etc.
• Confirms in advance patient appointments.
• Runs reschedule reports and books rescheduled appointments as necessary. Ensures report is accurate and current.
• Verifies Worker’s Compensation claims, ensures that paperwork is complete, and performs follow‑up.
• Assists patients with setting up payment plans.
• Issues receipts for payment.
• Books follow‑up appointments.
• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
• Regular and dependable attendance.
• Follows the core competencies set forth by the Company, which are available for review on CMSweb.
• Works holiday shift(s) as required by Company policy.

Other Duties and Responsibilities

• May perform patient registration functions by collecting and entering demographic and insurance related information into computer system in order to set up patient accounts.
• Responsible for handling the sort/distribute of Rightfax documents.
• Processing onsite release of information requests.
• Priority on-sight sorting, scanning, numbering loose papers.
• Runs wait list report and distributes as directed.
• Performs other duties as assigned.

Education and Experience

Required: High school diploma or GED. Experience using a PC in a Windows environment.

Preferred: Experience working in a medical setting.

Knowledge, Skills and Abilities

• Knowledge of medical insurance.
• Excellent computer, 10-key and keyboarding skills, including familiarity with Windows.
• Excellent interpersonal & problem solving skills.
• Ability to work in a team environment.
• Ability to manage competing priorities.
• Ability to engage others, listen and adapt response to meet others’ needs.
• Ability to align own actions with those of other team members committed to common goals.
• Excellent verbal and written communication skills.
• Ability to perform job duties in a professional manner at all times.
• Ability to understand, recall, and communicate, factual information.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job.

Work Schedule: Monday - Friday 8 AM - 5 PM

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.