Patient Services Specialist - Floats Across Sites

Advocate Health Care; Fond du Lac, Oshkosh (WI, WI); In loco; USD 27.000 - 41.000; Part-time

Descrizione del lavoro

Advocate Health Care seeks a part-time Front Desk/Registration Associate to support the Oshkosh and Fond du Lac campuses. You will greet patients, verify demographics and insurance, collect payments, and help coordinate appointments and test preparations.

Flexible, customer-focused, and detail-oriented candidates thrive in this role. The position requires excellent customer service, strong communication, and the ability to work in a fast-paced medical office environment, with coverage across

Competenze

• Excellent customer service skills.
• Excellent written and verbal communication, and interpersonal skills with patients, staff and physicians.
• Intermediate computer skills including Microsoft Office and email.
• Keyboarding/data entry with speed and accuracy.
• Excellent organizational skills.
• Ability to work in a fast-paced environment with high attention to detail.

Mansioni

• Greets patients and visitors and responds to routine information requests.
• Answers telephone, screens calls, and takes messages.
• Registers patients; collects demographic and insurance information; verifies coverage; posts payments; updates data.
• Schedules patient appointments and coordinates cancellations and reschedules.
• Provides accurate test preparation directions and arrival timing information.
• Updates insurance and financial responsibility data; communicates changes.
• Ensures information is complete and accurate per government/third-party payer requirements.
• Identifies and reports registration problems to the appropriate departments.
• Monitors patient flow for efficiency and courtesy.
• Assists patients with transportation, directions, and accessibility needs.
• Performs visit closure and schedules follow-ups.

Conoscenze

Customer service

Communication

Interpersonal skills

Microsoft Office

Data entry

Formazione

High School Diploma

Strumenti

Microsoft Office

Email/Outlook

Descrizione del lavoro

Advocate Health Care seeks a part-time Front Desk/Registration Associate to support the Oshkosh and Fond du Lac campuses. You will greet patients, verify demographics and insurance, collect payments, and help coordinate appointments and test preparations.

Flexible, customer-focused, and detail-oriented candidates thrive in this role. The position requires excellent customer service, strong communication, and the ability to work in a fast-paced medical office environment, with coverage across