Patient Service Representative I Float I

Carolinas Medical Center; Oshkosh (WI); On-site; USD 27,000 - 41,000; Part time

Job summary

Advocate Health is seeking a part-time Billing/Registration specialist in Oshkosh. You will greet patients, register and verify insurance, collect payments, and schedule appointments across multiple campuses.

The role requires high school education, strong communication, and excellent organizational skills to support efficient patient flow and accurate records.

Qualifications

• Excellent customer service skills.
• Excellent communication (written and verbal) and interpersonal skills.
• Intermediate computer skills including Microsoft Office and email applications.
• Training or experience in keyboarding/data entry with speed and accuracy.
• Excellent organizational skills.

Responsibilities

• Greets patients and visitors and responds to routine requests for information.
• Registers patients; verifies insurance information and collects payments.
• Schedules appointments and coordinates cancellations or additions to schedules.
• Updates insurance and demographic data as changes occur.
• Monitors patient flow to ensure efficient and courteous care.
• Performs visit closure including scheduling follow-up appointments.

Skills

Customer service

Communication

Interpersonal skills

Keyboarding/Data entry

Organization

Attention to detail

Education

High School Graduate

Tools

Microsoft Office

Email

Job description

Department

10372 Enterprise Revenue Cycle - Oshkosh WI Arrival

Status

Part time

Benefits Eligible

Yes

Hours Per Week

20

Schedule Details/Additional Information

Float between multiple campus' and help at both Fond du Lac and Oshkosh sites.

Fulfill designated FTE by filling open shifts/call ins/floating the department of higher need/full-time teammate vacation time/etc.

Helps fill various shifts (1st, 2nd, 3rd)

Pay Range

$19.80 - $29.70

Major Responsibilities

• Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages.
• Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.
• Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.
• Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.
• Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements.
• Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.
• Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc.
• Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.
• May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.

Licensure, Registration, and/or Certification Required

None Required.

Education Required

High School Graduate.

Experience Required

No experience required.

Knowledge, Skills & Abilities Required

• Excellent customer service skills.
• Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.
• Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.
• Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.
• Excellent organizational skills.
• Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.
• Ability to work in a fast paced environment with a strong attention to detail and accuracy.

Physical Requirements and Working Conditions

• Exposed to normal medical office environment, may be exposed to potentially ill patients.
• Must be able to sit for extended periods of time.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

• Compensation
  Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Benefits and more
  Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a n