Patient Access Representative -Float

SSM Health; Fond du Lac (WI); On-site; USD 22,000 - 32,000; Full time

Job summary

SSM Health in Fond du Lac, WI is seeking a Regular employee to schedule patients for procedures and collect demographic, insurance, and clinical information. The role interacts with patients, participants and staff to ensure accurate scheduling and data collection.

Responsibilities include coordinating schedules, assisting with pre-certification processes, and providing patient counseling on pre-service requirements while handling routine registration tasks and other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Experience with patient data and scheduling preferred.
• Strong communication and data entry skills required.

Responsibilities

• Gathers patient and demographic information for procedures.
• Schedules procedures efficiently and coordinates times and locations.
• Assists with insurance pre-certification/authorization coordination.
• Counsels patients on pre-service requirements and instructions.
• Performs clerical and reception duties for patient registration.
• Performs other duties as assigned.

Skills

Scheduling

Data entry

Customer service

Communication

Education

High School diploma/GED or 10 years of work experience

Job description

It's more than a career, it's a calling.
WI-Fond du Lac Regional Clinic Main

Worker Type

Regular

Job Summary

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Job Responsibilities and Requirements

PRIMARY RESPONSIBILITIES

• Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

EXPERIENCE

• No experience required

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

• None

Work Shift

Day Shift (United States of America)

Job Type

Employee

Department

5910000166 FLOATS Reception

Scheduled Weekly Hours

40

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Click here to learn more.