Patient Services Specialist | Fast-Paced Clinic Advocate

Forefront Dermatology; Cottonwood (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Health Savings Account with $500 match

PTO and Holiday pay

Company paid life insurance

Short term disability (full-time)

Additional life insurance

401K with employer contribution

Profit sharing

Employee discounts

Job summary

Forefront Dermatology in Prescott, AZ is seeking a Patient Service Representative to handle check-in, verify insurance, update records, and manage a multi-line phone system. You will also support medical record filing and collect co-pays and payments, ensuring a smooth patient flow.

The role requires a friendly, confidential, customer-focused professional with strong computer skills and attention to detail. Full-time with benefits offered, including health coverage and a 401K plan.

Qualifications

• High school diploma or equivalent is required.
• 1+ years of medical office experience or in a similar capacity is preferred.
• Proficient in basic computer functions.
• Ability to learn new software quickly.
• Must possess excellent customer service, communication and organizational skills.
• Ability to operate standard office equipment.
• Ability to type a minimum of 40 wpm is preferred.
• Must possess attention to detail.
• Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
• Ability to respond positively to constructive feedback and direction from supervisors.
• Must demonstrate professional appearance and manner at all times.
• Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.
• Ability to maintain confidentiality of information.

Responsibilities

• Performs opening and closing clinic duties.
• Greets patients, checks in for appointments and verifies insurance.
• Scans documents into electronic health record.
• Maintains tidiness of waiting area and reception counter throughout the day.
• Checks schedules for added, canceled and no-show appointments throughout the day.
• Schedules follow up appointments as needed.
• Responds to designated tasks in the electronic health record.
• Orders clinic office supplies.
• Sells and tracks cosmetic products.
• Distributes mail.
• Prepares for next day scheduled appointments.

Skills

High school diploma

Medical office experience

Basic computer skills

Learn new software

Customer service

Office equipment

Typing 40 wpm

Attention to detail

Multi-tasking

Team player

Feedback responsiveness

Professional appearance

Friendly demeanor

Confidentiality

Education

High school diploma or equivalent

Job description

Forefront Dermatology in Prescott, AZ is seeking a Patient Service Representative to handle check-in, verify insurance, update records, and manage a multi-line phone system. You will also support medical record filing and collect co-pays and payments, ensuring a smooth patient flow.

The role requires a friendly, confidential, customer-focused professional with strong computer skills and attention to detail. Full-time with benefits offered, including health coverage and a 401K plan.