Patient Services Specialist - Evening Shift & Support

Baylor Scott & White Health; Temple (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Immediate health and welfare benefits

401(k) with 5% match

Tuition Reimbursement

PTO accrual from Day 1

Job summary

Baylor Scott & White Health is seeking a Patient Services Specialist 1 to provide administrative support in a physician office or clinic. You will assist patients with check-in/check-out, scheduling, and insurance verification, while handling payments and directing inquiries.

The role requires friendly, patient-focused service and the ability to operate in a fast-paced environment with rotating shifts, including evenings and holidays.

Qualifications

• High school diploma or GED required.
• Less than 1 year of experience.
• Excellent customer service skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist with patient duties including registration, scheduling, and referrals.
• Verify insurance information and collect demographics.
• Handle payments and post charges using codes.
• Provide information to patients and approved entities.
• Answer phone calls and direct visitors.
• Support medical records duties as requested.
• Support 24/7 department schedule and rotating shifts.

Skills

Active listening

Interpersonal communication

Telephone etiquette

Empathetic listener

Data entry

Typing

Computer skills

Education

High school diploma or GED

Job description

Baylor Scott & White Health is seeking a Patient Services Specialist 1 to provide administrative support in a physician office or clinic. You will assist patients with check-in/check-out, scheduling, and insurance verification, while handling payments and directing inquiries.

The role requires friendly, patient-focused service and the ability to operate in a fast-paced environment with rotating shifts, including evenings and holidays.