Patient Services Specialist - Elevate Patient Experience

Intermountain Healthcare; Superior (CO); On-site; USD 26,000 - 34,000; Full time

Job summary

Intermountain Health is seeking a Patient Service Representative for the Superior Clinic in Colorado. This role serves as the first connection between Intermountain and patients, delivering courteous, professional interactions in person, by phone, or via secure messaging.

You will schedule appointments, verify demographics, assist with forms and insurance details, and help patients navigate financial processes.

Qualifications

• Six months of customer service experience involving interactions with customers.
• Basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Resolves patient needs to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
• Documents all phone calls accurately and completely in the EMR.
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients by confirming, entering, and updating demographic data on the registration system.
• Obtains copies of insurance cards, forms of ID, and signatures on forms.
• Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care.
• Scans necessary paperwork and educates patient on financial assistance.
• Proactively requests payments from patients on current and past medical services.
• Receives and processes payments following appropriate procedures.

Skills

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Education

Six months of customer service experience

Basic computer skills (word processing and data entry)

Professional manner and strong interpersonal skills

Ability to protect PHI and privacy

Ability to work collaboratively with patients and caregivers

One year of customer service experience (preferred)

Billing and collections experience (preferred)

EMR systems experience (preferred)

High school diploma or GED preferred (preferred)

Tools

EMR systems

Job description

Intermountain Health is seeking a Patient Service Representative for the Superior Clinic in Colorado. This role serves as the first connection between Intermountain and patients, delivering courteous, professional interactions in person, by phone, or via secure messaging.

You will schedule appointments, verify demographics, assist with forms and insurance details, and help patients navigate financial processes.