Patient Experience & Access Specialist

Intermountain Healthcare; Superior (CO); On-site; USD 21,000 - 36,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Intermountain Healthcare is seeking a Patient Service Representative to serve as the first point of contact for patients at the Lafayette/Superior clinics in Colorado. The role involves greeting patients, verifying information, scheduling appointments, and assisting with registrations and payments.

The position emphasizes delivering superior customer/patient satisfaction, working with caregivers, and ensuring accurate EMR documentation and data entry.

Qualifications

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.

Responsibilities

• Greet and check-in/out patients over the phone or in person.
• Schedule patient appointments for visits, procedures, and referrals.
• Verify and update patient and guarantor demographics in the registration system.
• Document all calls in the EMR accurately and completely.
• Process payments following proper procedures and educate patients on financial aspects.

Skills

Customer service

Communication

Computer literacy

Payment handling

Professional etiquette

Adaptability

Collaboration

Time management

Problem solving

Privacy & PHI

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Healthcare is seeking a Patient Service Representative to serve as the first point of contact for patients at the Lafayette/Superior clinics in Colorado. The role involves greeting patients, verifying information, scheduling appointments, and assisting with registrations and payments.

The position emphasizes delivering superior customer/patient satisfaction, working with caregivers, and ensuring accurate EMR documentation and data entry.