Patient Experience & Scheduling Specialist

Intermountain Health; Riverton (UT); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Benefits Eligible

Job summary

Intermountain Health in Utah is seeking a Patient Service Representative to join our team across Alta View Clinic, Draper Clinic, and Riverton locations. You will handle patient interactions by phone, in person, or secure messaging, schedule appointments, and assist with registrations and billing-related forms.

The role requires at least six months of customer service, basic computer skills, and strong communication.

Qualifications

• Six months of customer service experience.
• Basic computer skills (word processing, data entry).
• Professional manner with strong interpersonal and communication skills.
• Ability to protect PHI and patient privacy.

Responsibilities

• Provides courteous connections with patients over the phone, in person, or via secure messaging; resolves patient needs to ensure a superior experience.
• Documents all calls accurately in the EMR.
• Schedules patient appointments for visits, tests, referrals, and consultations.
• Registers patients by confirming and updating demographic data in the registration system.

Skills

Customer service

Data entry

PHI privacy

Communication

Education

High school diploma

Tools

EMR software

Job description

Intermountain Health in Utah is seeking a Patient Service Representative to join our team across Alta View Clinic, Draper Clinic, and Riverton locations. You will handle patient interactions by phone, in person, or secure messaging, schedule appointments, and assist with registrations and billing-related forms.

The role requires at least six months of customer service, basic computer skills, and strong communication.