Patient Access & Scheduling Specialist

Intermountain Healthcare; Murray (UT); On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health is seeking a Patient Service Representative to support locations in Murray, UT. The role involves courteous patient interactions by phone, in person, or secure messaging, delivering a superior customer experience at intake and care.

Responsibilities include registering patients, scheduling appointments, collecting demographics and insurance details, handling payments, and assisting with regulatory and billing forms while protecting PHI and patient privacy.

Qualifications

• Six months of customer service experience.
• Basic computer skills for word processing and data entry.
• Professional manner with strong interpersonal and communication skills.
• Ability to protect PHI and patient privacy.
• Multilingual preferred.

Responsibilities

• Provide courteous and professional connections with patients by phone, in person, or secure messaging.
• Document calls accurately in the EMR.
• Schedule patient appointments for visits, procedures, diagnostic tests, referrals, and consultations.
• Register patients and update demographic data on the registration system.
• Assist patients with forms for regulatory and billing needs.

Skills

Customer service

Computer skills

Interpersonal skills

Communication skills

PHI privacy

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Health is seeking a Patient Service Representative to support locations in Murray, UT. The role involves courteous patient interactions by phone, in person, or secure messaging, delivering a superior customer experience at intake and care.

Responsibilities include registering patients, scheduling appointments, collecting demographics and insurance details, handling payments, and assisting with regulatory and billing forms while protecting PHI and patient privacy.