Patient Services Specialist — Elevate Patient Experience

MHM Support Services; Nixa (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative (PSR) to serve as the first point of contact for patients and visitors, ensuring a positive and seamless experience. You will manage front desk operations and patient workflows to keep the reception area organized and welcoming.

The role requires a high school diploma and strong communication, basic computer skills, and a commitment to confidentiality, teamwork, and high quality service in a fast-paced healthcare setting.

Qualifications

• Education: High school diploma or equivalent.
• One year of medical office experience preferred.
• Strong communication and confidentiality important.

Responsibilities

• Be the first point of contact for patients and visitors.
• Manage front desk operations and patient workflows to ensure a positive experience.

Skills

Verbal and written communication

Computer literacy

Customer service

Attention to detail

Confidentiality & privacy

Adaptability under pressure

Front desk training post-hire

Education

High school diploma or equivalent

Tools

Data entry

Word processing

Job description

Mercy is seeking a Patient Service Representative (PSR) to serve as the first point of contact for patients and visitors, ensuring a positive and seamless experience. You will manage front desk operations and patient workflows to keep the reception area organized and welcoming.

The role requires a high school diploma and strong communication, basic computer skills, and a commitment to confidentiality, teamwork, and high quality service in a fast-paced healthcare setting.