Patient Experience Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Joplin (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative (PSR) who will be the first contact for patients and visitors, ensuring a positive experience by efficiently managing front desk operations and workflows. The role requires strong communication, data entry, and a courteous, patient-focused approach while handling confidential information on site in Missouri.

A high school diploma or equivalent is required, and Mercy offers excellent benefits including medical, dental, and vision coverage, paid

Qualifications

• Strong verbal and written communication skills essential for interacting with patients, healthcare professionals, and staff.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills for interacting with patients and visitors professionally.
• Accuracy and attention to detail in entering patient information, scheduling, and documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work under pressure and handle unexpected situations.
• Complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and workflows to ensure a positive patient experience.

Skills

Verbal communication

Written communication

Data entry

Word processing

Customer service

Confidentiality

Teamwork

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative (PSR) who will be the first contact for patients and visitors, ensuring a positive experience by efficiently managing front desk operations and workflows. The role requires strong communication, data entry, and a courteous, patient-focused approach while handling confidential information on site in Missouri.

A high school diploma or equivalent is required, and Mercy offers excellent benefits including medical, dental, and vision coverage, paid